Alright, so … I’ve never really been one to subscribe to the idea of, like … “positive energy” and being all optimistic and stuff … I mean, most people who know me know that I’m typically pretty quiet and reserved for the most part … but as I’ve studied more of this neuroscience stuff, […]Read More Advanced Tonality
Alright, you guys have seen this slide before … about the neuroscientific order of operations, so I’d like to walk you through a flow chart I created to really just … drive the point home. So, the primary concern when we come across anything new is … DO I FEEL SAFE? Remember, this is […]Read More Certainty and Trust
“Look guys … I’m gonna admit something real quick … and I know this may sound bad at first … but … I … hate … people.” I don’t know if this is a “right” or “wrong” thing to say, but I’ve stood in front of groups during training and said this. And then I’d […]Read More Real Rapport
So, for a moment, let’s just … forget that you’re a [type of] company … and you’re now a … roofing company. It’s monsoon season in Phoenix, so lots of rain … which means, lots of business. And this is expected … it’s literally … business seasonality … get it? So, you guys receive lots […]Read More You now run a Roofing Company …
So, when you think about it, most attempts at building rapport are actually quite repulsive. Ever speak with someone who just sounded, like … way “too nice?” It was weird, wasn’t it? Like, why is it so weird when people are overly nice? I think it’s because it sounds like they want something and this […]Read More “Rapport” is often-times a very ill-defined and abused word.
Like, how do you measure something like experience … when there are so many different emotions and personalities and … personal preferences … and … this might work for you, but it doesn’t work for me kind of things out there? What’s good … in one person’s eyes … could be considered terrible to the […]Read More Experience … typically … is a very … Subjective Thing.
“Since we’ve been in here,” I said … to the person I was meeting with … “Your phone has gone off at least four times.” She was a little shocked, I could tell, but I wasn’t trying to attack her … I was just trying to make this point: When you consider how we are […]Read More I Threw my Phone on the Table